EV charging station audit: a site score with EV Audit30.
Remote monitoring shows the device's technical state; Audit30 makes the physical site conditions your customers actually meet visible. 30 standard checks, 6 weighted areas and one site score out of 100. Every charging point is recorded with the same photo set, and findings become work orders.
What it measures, and what it does not.
A charger can look online in the monitoring dashboard while the driver on site faces a dirty screen, a cable lying on the ground or a bay blocked by another car. EV Audit30 closes that gap by measuring the physical site quality drivers see, with a standard checklist.
- Measures: charger surroundings, unit housing, screen, cable management, parking bay, floor, wayfinding and brand elements.
- Measures: function indicators visible on site and conditions that affect the user experience.
- Does not measure: electrical inspection, testing or internal diagnostics. Electrical work is coordinated with certified specialists.
- Not a regulatory audit: EV Audit30 does not replace official inspections. It documents your network's site condition with photo-verified, time-stamped records that support your internal preparation.
30 checks, 6 weighted areas.
Every site is inspected against the same 30 standard checks. Areas are weighted by their importance to drivers and to the brand; the result is a site score out of 100.
What the charging station checklist covers.
The checklist follows the physical touchpoints a driver meets, from pulling into the bay to starting a charge.
- Charger housing and screen
- Cable management and where the cable is left
- Parking bay, floor and surrounding cleanliness
- Wayfinding and light fittings
- Visibility and compliance of brand elements
- Safety risks that affect users
Score thresholds and response times.
The score tells you which site needs attention and when. Findings are reported and actioned on different timelines depending on severity.
- 90 and above: Compliant.
- 75–89: Follow-up.
- Below 75: Action.
- Critical findings: instant alert. Safety non-conformities trigger a same-day alert.
- Major findings: actioned within 24 hours.
The photo set: the same six shots at every site.
Charging points can only be compared if they are recorded from the same angles. Every Audit30 visit captures the standard photo set, verified with GPS and a time stamp.
- Front
- Right side
- Left side
- Screen
- Cable
- Parking bay
From finding to fix: detection, work order, closure.
An audit does not end at observation. Audit30 findings flow into the BİGEL CARE work-order process; regional teams carry out the work and close it with an after photo. Physical work such as charger housing, floor, wayfinding and light fittings falls under CARE. See our EV charging station maintenance page for details.
Field
A trained team inspects against the standard checklist.
Data
Score, photo, GPS, date and finding are recorded.
Decision
Findings are classified by priority and owner.
Work order
Scope, owner and due date are set.
Closure
Closed with an after photo and quality check.
EV charging station maintenance →BİGEL CARE →EV charging station checklist →
Every charging point on one screen.
Sites are shown on a map of Türkiye in their score colour. Drill down from region to city to a single charging point and see the scorecard, photos, findings and action history in one place. Visits are planned in FIELD360 and SLA targets are tracked centrally.
- Reach across 81 provinces with regional field teams
- Shared checklist, photo angles and closure rules
- Average score, critical finding count and open actions
- Tracking of planned, completed and delayed visits
- Field teams are assessed against uniform, ID, occupational health and safety and digital record standards
Audit30 pilot: 10 sites, 2 weeks, 2 rounds.
Before rolling out across the network, we measure a baseline score at selected sites, close the findings and verify progress in a second round.
Scoping meeting
90 minutes. Site structure and pilot success criteria.
Pilot plan
Site set, photo rules, SLA and calendar in one document.
First round
Baseline measurement; critical findings reported the same day.
Second round
Actions are closed; score and open-finding progress verified.
Review meeting
Scores, findings and the roll-out plan.
Frequently asked questions
What is checked in an EV charging station audit?
EV Audit30 groups 30 standard checks into six areas: safety, device integrity, function indicators, user experience, cleanliness and surroundings, and brand standard. On site, the team inspects the charger housing, screen, cable management, parking bay, floor and wayfinding.
Does EV Audit30 replace an official inspection?
No. EV Audit30 is neither an official inspection nor an electrical test. It documents your charging points' site condition with photo, GPS and time-stamped records that support your internal preparation.
How are faulty or problematic charging points identified on site?
Remote monitoring shows the device's technical state, while the field team checks and photographs the function indicators, screen, cable and bay that drivers see. Non-conformities are logged as findings and reported according to severity.
How is charging point site quality scored?
The six areas are weighted and combined into a site score out of 100. 90 and above is Compliant, 75–89 is Follow-up and below 75 is Action.
How quickly are critical findings reported?
Critical findings are alerted instantly; safety non-conformities trigger a same-day alert. Major findings are actioned within 24 hours.
How does the Audit30 pilot work?
The pilot runs on 10 sites over 2 weeks in 2 rounds. The first round sets the baseline score; the second verifies action closure and score progress.
Who fixes the findings from the audit?
Physical findings are assigned to regional teams through the BİGEL CARE work-order process and closed with an after photo. Electrical work is coordinated with certified specialists; BİGEL manages detection, planning and closure tracking.
Related reading
EV Charging Station Maintenance →
Site upkeep for EV charging stations: charger housing, cable management, bays, floor and wayfinding. Electrical maintenance by certified specialists.
Fuel Station Audit →
Brand standards audit for fuel station networks: visual, cleanliness, physical condition and customer experience. 100 criteria, photo evidence, one score.
BİGEL AUDIT →
Brand, visual, cleanliness, physical condition and customer experience audits. Scored with AUDIT 100 and EV Audit30.
BİGEL FIELD360 →
Cleaning, maintenance, audit and action under one contract, one standard and one reporting flow.
Let's measure your charging network's site score.
Start with 10 sites, 2 weeks and 2 rounds. At the end of the pilot you hold baseline scores, photo-verified findings and a roll-out plan.